Shipping, Return, & Exchange Terms

Shipping

All US orders of $75+ automatically receive free shipping, and other orders ship for just $7. 

I also ship to Canada/overseas upon request. All duties/taxes/etc. are the responsibility of the recipient. Just send me a note with the items you'd like to purchase and your shipping address, and I'll send a quote back.

    Once your order and payment is finalized, you'll receive a confirmation email. When your order has been shipped, typically within a week, you will receive a shipping confirmation email with your tracking details. Please note that orders can't be mailed over the weekend or on federal holidays.

    Orders are packaged carefully so that your items will arrive in perfect condition. If something is damaged during shipping, please be assured that I want to fix this right away: let me know immediately. Shipping damage must be claimed within 48 hours of order receipt and pictures of the damage will be required for insurance purposes.

    Returned and Lost Orders

    If your order is returned to CORDA through no fault of your own, or if your order is lost during transit, we will gladly ship a replacement order or refund you. Please let me know as soon as you realize your order is missing.

    Should your order be returned to CORDA because you did not enter the address correctly, we'll need you to cover the full postage cost of reshipping the package.

    Return Terms

    Due to the handcrafted nature of the candles, returns are accepted on a case by case basis. To request a return, contact me and include your order number. Return requests must be sent within 48 hours of order receipt. Items returned to CORDA without prior approval cannot be refunded.

    Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. A refund will be issued for the purchase price only provided there are no damages to the returned item: the candle and all labeling must be in new condition. 
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    Exchange Terms

    Due to the handcrafted nature of the candles, exchanges are accepted on a case by case basis. To request an exchange, contact me and include your order number. Exchange requests must be sent within 48 hours of order receipt. Items returned to CORDA for exchange without prior approval cannot be honored.

    Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. Your requested exchange item will be mailed to you at your cost provided there are no damages to the original item: the candle and all labeling must be in new condition.



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