Shipping, Return, & Exchange Terms

Shipping Terms

Shipping is available in the US via USPS:

• US addresses: Orders are shipped via USPS Priority Mail and tracking information is provided. Orders of four candles or more automatically receive free shipping; orders of one to three candles receive $5 flat rate shipping.

Once your order and payment is finalized, you'll receive a confirmation email. When your order has been shipped, typically within 3 business days, you will receive a dispatch confirmation email with your tracking details. Please note that orders will not be mailed over the weekend or on federal holidays.

Orders are packaged carefully so that your items will arrive in perfect condition. If something is damaged during shipping, please be assured that I want to fix this right away: notify me immediately. Shipping damage must be claimed within 48 hours of order receipt and pictures of the damage will be required for insurance purposes.

  

Return Terms

Due to the handcrafted nature of the candles, returns are only accepted on a case by case basis. To request a return, contact me and include your order number. Return requests must be sent within 48 hours of order receipt. Items returned to CORDA without prior approval cannot be refunded.

Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. A refund will be issued for the purchase price only provided there are no damages to the returned item: the candle and all labeling must be in new condition. 
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Exchange Terms

Due to the handcrafted nature of the candles, exchanges are only accepted on a case by case basis. To request an exchange, contact me and include your order number. Exchange requests must be sent within 48 hours of order receipt. Items returned to CORDA for exchange without prior approval cannot be honored.

Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. Your requested exchange item will be mailed to you at your cost provided there are no damages to the original item: the candle and all labeling must be in new condition.



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