Shipping, Return, & Exchange Terms

Shipping

All US orders of $99+ automatically receive free shipping, and other orders ship for a flat fee of $7.50 (please note that digital gift cards do not count toward the order total, as they do not require shipping). 

We also ship to Canada via UPS Worldwide Expedited. Postage costs will be shown during checkout. All duties/taxes/etc. are the responsibility of the recipient.

To ship overseas, please send a note with the items you'd like to purchase and your full shipping address, and we'll send a postage quote back. All duties/taxes/etc. are the responsibility of the recipient.

Once your order and payment is finalized, you'll receive a confirmation email. When your order has been shipped, typically within a week, you will receive a shipping confirmation email with your tracking details. Please note that orders can't be mailed over the weekend or on federal holidays.

Orders are packaged carefully so that your items will arrive in perfect condition. If something is damaged during shipping, please be assured that I want to fix this right away: let us know immediately. Shipping damage must be claimed within 48 hours of order receipt and pictures of the damage will be required for insurance purposes.

Returned and Lost Orders

If your order is returned to CORDA through no fault of your own, or if your order is lost during transit, we will gladly ship a replacement order or refund you. Please let us know as soon as you realize your order is missing.

Should your order be returned to CORDA because you did not enter the shipping address correctly, we'll need you to cover the full postage cost of reshipping the package.

Refunds, Replacements, Returns, and Exchanges

If we made a mistake on your order, our apologies! Please let us know right away and we will do our best to make it right with a refund or replacement. Please contact us within 48 hours of receiving your order.

Due to the fragile and handcrafted nature of our products, we're not able to offer returns or exchanges due to the customer's mistake or preference, and items shipped back to CORDA on the customer's initiative aren't able to be refunded.

Other questions?

If there's anything else we can help with, please don't hesitate to let us know.